Last Updated: January 2026

At Unibeliefs, we want you to be delighted with your purchase. If you are not completely satisfied, we’re here to help.

1. Returns Eligibility

You may request a return within [insert number] days of receipt of your order if one of the following applies:

• The product arrived damaged or defective
• You received the wrong item
• The product is materially different from what was described

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Include all original packaging, tags, and accessories
• Have proof of purchase (order number / invoice)

Items not eligible for return include:

• Products that have been worn, used, washed, or altered
• Gift cards, downloadable products, or final clearance items

2. How to Initiate a Return

To start a return:

1. Contact our Customer Support team at support@unibeliefs.com or through our website contact form.
2. Provide your order number, item(s) being returned, reason for return, and photos if applicable.
3. Once your request is approved, we’ll send you a Return Authorization and instructions.

Please do not send returned items without authorization, as this may delay processing.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong product, defective item).
• For approved returns due to defect or our error, we may provide a prepaid return label at our discretion.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within [insert number] business days.
• Refunds are issued to the original payment method used at purchase.
• Shipping charges are non-refundable unless the return was due to our error.

You will be notified by email once your refund has been issued.

5. Exchanges

If you’d like to exchange a product:

• Contact us with your order details and the item you wish to receive instead.
• Exchanges are subject to availability. If the desired item is not in stock, we’ll provide a refund instead.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within [insert number] days of delivery.
• Include clear photos of the issue.
• We’ll arrange a replacement or refund at no extra cost to you.

7. Contact Information

If you have any questions or need assistance:

📧 Email: support@unibeliefs.com
📞 (Optional) Phone: [insert phone number]
📍 Address: [insert business address]